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hello@okletsplay.ukHow can we help?
Browse the FAQs, or reach out if you need a hand.
Frequently Asked Questions
Beta Testing
How can I register for the Beta Programme?
If you’re interested in joining our Beta Programe please send us an application form at https://okletsplay.uk/beta-signup. We will aim to get back to everyone within 7 days of application with instructions for how to take part.
How do I access the Beta apps?
If you’re accepted onto our beta programme, once you’ve created your account we will send you everything you need to get set up on the mobile test apps.
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How to install the beta app on iPhone
- Download the TestFlight app from the App Store.
- Open the invitation link we sent you.
- Tap View in TestFlight.
- If prompted, open the link in the TestFlight app.
- Tap Accept, then tap Install.
- Once the app has finished installing, tap Open and sign in with your OK Let’s Play account.
Please note: If you’ve never used TestFlight before, you may be asked to sign in with your Apple ID. You’ll also receive app updates through TestFlight while you’re part of the beta.
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How to install the beta app on Android
- Open the invitation link we sent you.
- Sign in with the same Google account you use for the Google Play Store (if prompted).
- Tap Become a tester.
- Tap Download it on Google Play (or View in Play Store).
- The Google Play Store will open. Tap Install.
- Once the app has finished installing, tap Open and sign in with your OK Let’s Play account.
Please note: It can sometimes take a few minutes for the Play Store to recognise that you’ve joined the beta. If you don’t see the app straight away, wait a few minutes and try opening the Play Store link again.
Why is your Beta Programme a paid subscription?
The beta programme gives you full access to everything included in a standard OK Let’s Play membership for just £2.99 per month during the beta period.
Rather than pushing the long term costs up, we’ve chosen to keep the subscription price as low as possible for our Founding Members while continuing to develop and improve the platform. Your beta subscription helps us create new content and build the best possible product for families.
As a Founding Member, you’ll play an important role in shaping the future of OK Let’s Play. Your feedback will help us improve the platform, fix issues, and influence new features ahead of our wider launch.
There are no long-term commitments, and you can cancel at any time. As a thank you for actively participating in the beta programme, Founding Members will receive exclusive rewards that can be redeemed after our full launch, including ongoing discounts on continued subscriptions (Non-founding member subscriptions will be charged at £4.99 per month).
Troubleshooting
Why can’t I log in?
Check that you are using the same email address you used during setup. If the problem continues, reset your password or contact support.
How do I reset my password?
Use the password reset link from the app login screen and follow the email instructions.
The app is running slowly, what can I do?
If you experience app performance issues, open your device’s recent apps screen, swipe OK Let’s Play off the screen to close it, then reopen it from your Home Screen.
It’s also important to check your internet connection, as the app relies on connection to load. If you still have issues, open the app info screen and ensure you’ve updated to the latest available version. If none of these things solve your issue, feel free to get in touch.
It’s worth remembering that as we are in Beta Testing, there may sometimes be a few odd occurrances, so we’d love it if you’d give us the benefit of the doubt if you experience occasional outages- we are monitoring performance to help us improve the product. However if you are finding you’re struggling over a longer period, please get in touch so that we can troubleshoot for you and get you back playing asap.
I did not receive the OTP/password reset email. What should I do?
Sometimes we end up in people’s spam folders (we’re working on that!), so check your spam, wait a few minutes, and if you still don’t have anything please request a fresh link on the holding page before contacting support.
Using the App
Can I use the app on multiple devices?
As your subscription offers access to the full digital platform, you can sign in with the same account on each supported device.
Are the play ideas safe for toddlers?
Our plays are suitable for a variety of ages, and can be filtered by the needs of those playing. Activities include guidance on how to adapt to allow a wide range of ages to play together, ensuring that everyone in the family can engage and connect.
We do not currently create activities specifically targeted at toddlers, however this is one of our planned enhancements for a not-so-distant stage.
Can I save my favourite play ideas?
You sure can! Whenever you come across something that you know will work for you again and again, make sure to click the ‘favourite’ button and the play will be added to your favourites list for easy access any time you need it.
Subscriptions
How much will the subscription be post-launch?
Post launch, the standard subscription charge will be £4.99 per month (cheaper than a glass of wine at the pub!) or £49.90 for an annual subscription.
How do I cancel my subscription?
If you no longer want to be part of the crew, you can manage subscription settings directly from your account dashboard in the Webapp. If you need help, contact us below.
Do you offer a free trial?
We’ve chosen to keep our subscription as affordable as possible rather than offer a permanent free premium trial, the cost of which would be built into everyone’s membership. New users can get a taste of the core platform by subscribing via our web app. We may occasionally run promotions with free trials offered to new users.
OK Let’s Play is designed to be useful from day one, and every paying member helps us continue creating new play ideas, improving the app, and supporting families. There is no tie-in, so if at any point you decide that this isn’t the platform for you then you can cancel your subscription at any time via your profile page.
Where do I manage billing?
Open your profile in the webapp to view your subscription status and update your card details.
All our transactions are managed via Stripe. You will receive receipts for your transactions to the email address used for your account.
General
Do you have an investment programme?
We’re not currently looking for direct investment, but are always open to a chat! Send us an email at hello@okletsplay.uk and we will get back to you.
We are exploring crowdfunding opportunities for our second and third stage development projects, details will be shared when those become active.
I’m interested in partnering with OK, Let’s Play! How do I get in touch?
We’d love to hear from any likeminded people/companies- drop us an email at hello@okletsplay.uk and we’ll get back to you as soon as we can!
Still need help?
We are here if you need us, so you can get back to the fun stuff.